How To Contact PayPal Customer Care Or Customer Service Agents

PayPal is a financial institution that has been available for quite a number of years now, offering the ability to send and receive money online. As a financial institution, being available to assist customers with issues relating to their money is very important. With PayPal, this has not being the case as contacting their customer care service is not straight forward at all. There's no email address provided on their website through which one may get across to their customer care. However, PayPal has a help centre that has answered many questions and issues that might be bordering their customers. If the issue you have does not need relating directly with a human personnel, the answer may be available or may have already been attended to in the help centre. You can visit the help centre here.

If you need to interact directly with a customer service personnel, follow these steps to contact a PayPal agent or customer care personnel:

   1. Visit the PayPal smart help here or here

Navigate through the help articles on the page to see if they answer your query. The articles do not answer your query, scroll down to the bottom of the page and click 'Call us'. Based on the help article links you have clicked while on the page, you may be asked questions related to those e.g. 'Are you trying to link or confirm a bank account'. If this is true, you may choose yes or no.

After this step, you will be able to see PayPal's phone number. You may get a one time access code if you are logged in. This code helps PayPal identify you easily when you call and you may be asked to enter it in during a call to them during the business hours of Monday - Friday, 9:00 AM to 5:30 PM, local time.

Here is a summary of PayPal's important customer care details.

International customers can call PayPal on: 1-402-935-2050

For sale or business related information, clients can call PayPal on tel:402935205 (South Africa)

U.S.A. clients can call PayPal on: tel:1-888-221-1161

Spanish clients can call them on: 1-888-914-8072 and get their queries answered in Spanish.

For international clients, PayPal customer service is available Monday through Sunday, 6 AM PT to 6 PM PT

You message a PayPal customer care agent by visiting the following link: https://www.paypal.com/smc/async. That links to PayPal's message centre where you will be able to reach a human agent. To reach a human agent, you'll have to answer some questions by the automatic bot first. If you need further help, you would then ask the bot to transfer to a customer care agent. 

You can also access the message centre from here.

I hope this helps and grant you the ability to contact PayPal customer care agents.